Job Description
Join USA Track & Field as a Customer Service Representative in Indianapolis, IN. Serve as the primary point of contact for members, assist with inquiries, handle membership & event support, and grow your career with a leading national sports organization. Apply now!
Job Posting: Customer Service Representative – USA Track & Field
Location: Indianapolis, IN
Job Type: Full-Time / Entry Level
Department: Customer Service / Administrative
Employer: USA Track & Field (USATF)
About USA Track & Field
USA Track & Field (USATF) is the national governing body for track & field, long-distance running, and race walking in the United States. Committed to excellence, community engagement, and athletic development, USATF drives participation and performance across all levels of sport.
Position Overview
We are seeking a Customer Service Representative to join our team in Indianapolis, IN. This role is ideal for a professional with strong communication skills, attention to detail, and a passion for supporting members, athletes, and event participants. You will be the first point of contact for constituents, providing timely and professional assistance across multiple service areas.
Key Responsibilities
As a Customer Service Representative, you will:
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Serve as the primary contact for incoming calls, inquiries, and requests.
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Provide support for membership, club, youth, retail, and event questions.
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Maintain accurate documentation of constituent interactions and workflows.
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Process refunds, exchanges, and retail transactions.
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Update membership and club records, verify dates of birth, and enter event registrations.
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Collaborate with department leaders to recommend service improvements.
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Provide on-site support at select events when needed.
Qualifications & Skills
To excel in this role, you should have:
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A 4-year degree from an accredited college or university.
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1–2 years of professional experience in customer service or related environments.
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Proficiency with Microsoft Office (Word, Excel, Outlook).
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Strong verbal and written communication skills.
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Excellent organizational skills and ability to multitask.
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A positive, solution-oriented attitude and eagerness to support team success.
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How to Apply
