Reception Supervisor Job – GP Practice | Part-Time NHS Admin Role in Bromley

Reception Supervisor – GP Practice (Part-Time)

Forge Close Surgery is a small, friendly GP practice in Bromley, and we are looking for an experienced Reception Supervisor to join our dedicated administrative and reception team on a part-time permanent basis. This is a fantastic opportunity for someone with previous GP reception or healthcare admin experience who enjoys leadership, teamwork, and delivering excellent patient service.

No two days are the same at Forge Close Surgery. We pride ourselves on a supportive, flexible working environment where both clinical and non-clinical staff work closely together. Our shared motivation is simple: to enjoy coming to work and to provide the highest standard of care to our patients.

Please note: Only candidates with previous GP Reception or GP Administration experience will be considered.

Working Hours

You will work 22.5 hours per week, covering the following shifts:

• Tuesday: 8:30am – 5:00pm (1-hour unpaid lunch)

• Wednesday: 10:15am – 6:45pm (1-hour unpaid lunch)

• Friday: 8:30am – 5:00pm (1-hour unpaid lunch)

Applicants must be available to work Fridays and to close on Wednesdays until 6:45pm. Flexibility is essential, as you may occasionally be required to adjust hours to cover planned or unplanned absences to ensure reception and admin cover at all times.

Key Responsibilities

Leadership & Team Management

• Supervise reception and admin staff, managing workloads and rotas

• Support recruitment, induction, training, and performance management

• Conduct one-to-one meetings, appraisals, and return-to-work interviews

• Lead team meetings and cascade practice updates

• Act as Fire Marshal, First Aider, and Registration Authority (RA) Sponsor

Reception & Administrative Duties

• Cover front desk, phone lines, and back-office tasks

• Manage systems including EMIS, DOCMAN, and Microsoft Office

• Oversee registrations, referrals, prescriptions, summarising, coding, and claims

• Handle patient queries and complaints professionally

• Ensure reception and waiting areas remain welcoming and organised

Quality, Compliance & Governance

• Ensure compliance with NHS, CQC, and data protection standards

• Support audits, inspections, and significant event reviews

• Maintain confidentiality and report risks or incidents appropriately

Person Specification

Essential

• Experience working in a GP surgery or healthcare setting

• Proven supervisory or leadership experience

• Strong communication and organisational skills

• Confidence using EMIS, DOCMAN, and clinical systems

Desirable

• Knowledge of NHS systems, QOF, and CQC requirements

• NVQ Level 3 in Business Administration or Customer Service (or equivalent)

Additional Information

• DBS check required

• Only shortlisted candidates will be contacted

• If you are currently a patient at Forge Close Surgery, you must register elsewhere before starting employment

How to Apply

If you are an experienced GP receptionist or administrator ready to step into a leadership role, we would love to hear from you. Apply before 30 December 2025 and take the next step in your healthcare administration career.

Click Here to Apply