Job Description
Apply for the Customer Service Representative position in Windsor, WI with DLF North America. Join a global leader in grass seed innovation and grow your career with excellent benefits.
Customer Service Representative – Windsor, WI
Job Family: Technical Specialist
Business Unit: SBU North America
Location: Windsor, WI 53598
Work Type: On-site
Reports To: E-Commerce Sales Manager
DLF North America is currently seeking a Customer Service Representative to join our growing team at our Windsor, Wisconsin location. This on-site role offers an exciting opportunity to work with a global industry leader while delivering exceptional service to customers across North America.
If you are passionate about customer satisfaction, enjoy working in a fast-paced environment, and want to be part of a company that values innovation, sustainability, and teamwork, we invite you to grow your career with DLF.
About DLF North America
DLF Group is the world leader in the development and sale of high-quality grass seed solutions for the agricultural and professional lawn markets. Through continuous innovation, superior product quality, and a strong commitment to reliability, DLF delivers long-term value to customers and partners worldwide.
DLF North America SBU is one of four Strategic Business Units within the DLF Group. Our employees are driven by passion, expertise, and integrity, working together with respect and trust to support customers and communities.
Grass does more than grow landscapes—it fights climate change, improves air and water quality, supports biodiversity, and sustains life.
Job Summary
As a Customer Service Representative, you will serve as a primary point of contact for customers, providing prompt, accurate, and professional support across multiple communication channels. This role blends customer interaction with operational and administrative responsibilities, including order processing and shipping coordination.
Success in this role requires strong communication skills, adaptability, attention to detail, and a customer-first mindset.
Key Responsibilities
-
Answer and route incoming calls to appropriate team members
-
Communicate with customers via phone, email, live chat, social media, and in person
-
Develop a strong understanding of DLF product lines
-
Assist retail customers with order pickups
-
Serve as the primary contact for product and service inquiries
-
Coordinate with internal departments to ensure accurate and timely shipments
-
Support Amazon and e-commerce order processing
-
Print, organize, and manage shipping labels
-
Confirm tracking information during end-of-day processes
-
Maintain strong organization, time management, and urgency
-
Adapt to seasonal and market trends
-
Perform additional duties as assigned
Required Qualifications
-
Minimum 2 years of customer service experience
-
Proficiency in Microsoft Office (Word, Excel, Outlook)
-
Excellent verbal and written communication skills
-
Strong attention to detail and accuracy
-
Ability to lift 50–60 pounds as required
-
Strong interpersonal and conflict-resolution skills
-
Ability to work independently with minimal supervision
-
Excellent organizational and multitasking abilities
-
Willingness to work overtime as needed
-
Team-oriented mindset with accountability
Preferred Qualifications
-
Associate’s degree
-
Experience in agriculture or related industries
-
Familiarity with e-commerce platforms
Compensation & Benefits
DLF North America offers a competitive compensation and benefits package, including:
-
Competitive base wage
-
Health and benefit options
-
Retirement savings plan with company contribution
-
Paid vacation and personal days
-
Career growth and development opportunities
Why Work for DLF?
At DLF, we believe in doing good—for our customers, employees, and the planet. Grass plays a vital role in environmental sustainability by capturing carbon, preventing soil erosion, filtering water, improving air quality, and supporting wildlife.
When you join DLF, you become part of a mission-driven organization making a real-world impact.
