Guest Service Agent

DoubleTree Riyadh Financial District locationRiyadh, Ar Riyad, Saudi Arabia categoryHotel HOT0BK33

Guest Service Agent – Front Office | Hotel Jobs

Job Summary

We are looking for a Guest Service Agent to join the Front Office team. In this role, you will welcome guests, manage check-in and check-out, handle guest queries, and support daily hotel operations. Your service will create a strong first impression and contribute to an exceptional guest experience.

Key Responsibilities

• Provide a smooth and friendly check-in/check-out experience

• Respond to guest questions efficiently and professionally

• Maintain high standards of customer service at all times

• Update the Guest Service Manager with guest feedback

• Complete audits and follow hotel procedures

• Promote hotel services and use up-selling techniques

• Handle cash, credit cards, and foreign currency correctly

• Follow hotel security, safety, and brand standards

• Support other departments when needed

• Learn room categories, rates, promotions, and hotel facilities

Requirements

• Experience in customer service or hospitality

• Positive attitude & strong communication skills

• Professional grooming and hospitality-focused personality

• Calm, organized, and detail-oriented

• Ability to multitask and work under pressure

• Strong IT and booking system knowledge

• Able to work independently and in a team

Preferred:

• Cash handling experience

• Front Office / Concierge experience

• Conflict resolution skills

  To Apply click the link below:
  https://jobs.hilton.com/us/en/job/HOT0BK33/Guest-Service-Agent?utm_source=indeed